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Refund Policy

At Tivihub, we strive to provide the best IPTV service and ensure customer satisfaction. However, we understand that issues may arise. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • You have requested a refund within 7 days of purchase.
  • The service is not working due to a technical issue from our end, and our support team is unable to resolve it.
  • You have not used more than 2 hours of streaming time.

2. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

  • If you change your mind after purchasing the service.
  • If your internet connection, device, or third-party application is incompatible with our service.
  • If your IPTV subscription has been active for more than 7 days.
  • If the issue is caused by incorrect setup on your end, and our support team has provided guidance.
  • If you experience temporary buffering or channel outages due to external factors beyond our control.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at [[email protected]] within 7 days of your purchase.
  2. Provide your order details and a clear explanation of the issue.
  3. Our team will review your request and respond within 48 hours.

4. Chargebacks and Disputes

If you file a chargeback without contacting us first, your account may be suspended, and future services may be denied. We encourage open communication to resolve any issues promptly.

5. Changes to the Refund Policy

Tivihub reserves the right to modify this refund policy at any time. Any changes will be updated on our website.

For any questions, please contact us at [[email protected]].